1. Refund Eligibility

Test bookings can be cancelled or rescheduled before sample collection by contacting our support team within the allowed timeframe.

2. Cancellation Policy

Refunds are applicable only if the test is cancelled prior to sample collection or if services are unavailable.

3. Non-Refundable Services

No refunds will be issued once sample collection has been completed or testing has already started.

4. Refund Processing Time

Approved refunds will be processed within a reasonable period and credited to the original payment method.

5. Home Collection Charges

Home sample collection fees may not be refundable if cancellation occurs after the technician has been assigned.